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人情別成為你職場的羈絆

我經常到社區附近的一個書店買書,每個月在那裏花的錢不少於三百元,自以為是那裏最大的客戶。但我這個大客戶並沒有得到他們太多的重視,最多看到了笑一笑,這與到飯店受到的待遇簡直天壤之別。

    他們為什麼不和我拉拉關係呢?站在他們的角度,我仔細分析了一下,才把其中的道理想通。

    這個書店是社區附近最大的書店,種類全,還給客戶打8.5的折扣,價格方面是最低的。他們不和我這樣的老顧客套近乎,不是他們為人不熱情,也不是不懂得客戶的重要性,而是自身下了工夫:我這裏是最好的,你一定會來。

    反過來看,如果服務好一點生意會不會更好呢?有一天,我和一個面善的店員搭上話,問了他這個問題,他說:“……顧客太熟悉了就要求我們給他打個大的折扣,而我們沒有這個權利,拒絕了很傷顧客的面子,所以太熟悉了反而不好。”回頭我想,確實是這樣的,如果他們很重視我,我也知道我是大客戶,我也會產生這樣的要求,因為有面子問題,他們必然不好處理,於是他們採取的策略是不和客戶交朋友。

    反過來的例子我也經歷過。社區入口有兩個賣報紙的攤位,我每天早上鍛煉完身體,就要買回當天的幾種報紙,有時找這個買,有時找那個買。逐漸地,賣報紙的人發覺我是個大客戶,於是每次都找我搭話,一來二去都比較熟了,平常路過的時候也打個招呼。問題就出在這裏,兩個人都比較熟了,我該找誰買呢?買了這個人的,就遭到另一個的白眼,我心裏也不舒服。於是每天鍛煉回來我都要繞一下,去遠處的報攤買了再回來,避免一些尷尬。

    直到有一天,城管把兩個報攤都取消了,設了一個郵電報亭,我才松了一口氣。從此我也給自己立了一個規矩,不做熟人的買賣,只有這樣我才沒有心理負擔。

    啟示:

    書店夥計不和客戶變熟,因為怕熟客砍價;不找熟人買報紙,因為有心理負擔,一個是別人不願意和我熟,一個是我不願意和別人熟。

    初涉職場,難免會遇到一些客戶的不盡人情。這時你一定要明白,如果客戶和你太熟了,人情將影響他盡到職責。所以怠慢、不講情面是客戶經常採取的策略,它是合理的,它來自客戶的責任。在做業務時,你不妨也留個心眼。

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